{"id":1423,"date":"2022-04-13T10:58:06","date_gmt":"2022-04-13T08:58:06","guid":{"rendered":"https:\/\/www.manutan.sk\/magazin\/ako-prebieha-reklamacia-v-manutane-rychlo-a-bez-vytacania\/"},"modified":"2025-09-11T13:06:19","modified_gmt":"2025-09-11T11:06:19","slug":"ako-prebieha-reklamacia-v-manutane-rychlo-a-bez-vytacania","status":"publish","type":"post","link":"https:\/\/www.manutan.sk\/magazin\/?p=1423","title":{"rendered":"Ako prebieha reklam\u00e1cia v&nbsp;Manutane: r\u00fdchlo a&nbsp;bez vyt\u00e1\u010dania"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Ak\u00fd je rozdiel medzi vr\u00e1ten\u00edm tovaru a&nbsp;reklam\u00e1ciou<\/h2>\n\n\n\n<p>Vr\u00e1ti\u0165 tovar, s&nbsp;ktor\u00fdm nie ste spokojn\u00ed, m\u00f4\u017eete <strong>v z\u00e1konnej lehote 14&nbsp;dn\u00ed <\/strong>od jeho prevzatia \u2013 pokia\u013e ste<strong> s\u00fakromn\u00e1 osoba<\/strong> (z\u00e1kazn\u00edk, ktor\u00fd ho nevyu\u017eije na podnikanie). Pokia\u013e by sa po\u0161kodil vinou prepravy alebo by bol chybn\u00fd, m\u00f4\u017eete tovar v&nbsp;z\u00e1ru\u010dnej lehote aj reklamova\u0165.&nbsp;<\/p>\n\n\n\n<p><strong>TIP:<\/strong> V&nbsp;Manutane poskytujeme na v\u00e4\u010d\u0161inu tovaru (a\u017e na spotrebn\u00e9 a&nbsp;hygienick\u00e9 potreby) <strong>10-ro\u010dn\u00fa z\u00e1ruku<\/strong>. Vyber\u00e1me si toti\u017e dod\u00e1vate\u013eov, za ktor\u00fdch kvalitou v\u00fdrobkov stoj\u00edme.<\/p>\n\n\n\n<p>Ako pr\u00e1vnick\u00e1 alebo fyzick\u00e1 podnikaj\u00faca osoba, ktor\u00e1 <strong>tovar nakupuje tzv.&nbsp;\u201ena firmu\u201c ho vr\u00e1ti\u0165 nem\u00f4\u017eete<\/strong>. Ke\u010f sa teda pom\u00fdlite a&nbsp;k\u00fapite v\u00fdrobok s&nbsp;funkciami, ktor\u00e9 v\u00e1m nevyhovuj\u00fa, tovar u\u017e nevr\u00e1tite. Reklamova\u0165 ho ale za ur\u010dit\u00fdch podmienok m\u00f4\u017eete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ako v&nbsp;Manutane vr\u00e1tite tovar<\/h2>\n\n\n\n<p>Pokia\u013e sa ako s\u00fakromn\u00e1 osoba rozhodnete tovar vr\u00e1ti\u0165, odstupujete t\u00fdm od k\u00fapnej zmluvy. De\u0148 potom, ke\u010f dostanete tovar, v\u00e1m za\u010d\u00edna plyn\u00fa\u0165 lehota 14 dn\u00ed, po\u010das ktorej treba <strong>zareagova\u0165 telefonicky, e-mailom alebo p\u00edsomn\u00fdm odst\u00fapen\u00edm<\/strong> od k\u00fapnej zmluvy na:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span class=\"has-inline-color has-primary-color\"><a rel=\"noreferrer noopener\" href=\"tel:800242424\" target=\"_blank\">800&nbsp;24&nbsp;24&nbsp;24<\/a>,<\/span><\/li><li><span class=\"has-inline-color has-primary-color\"><a rel=\"noreferrer noopener\" href=\"mailto:reklamace@manutan.cz\" target=\"_blank\">reklamace@manutan.cz<\/a> <\/span><\/li><li>alebo na adresu: MANUTAN s.r.o., Ostrava-T\u0159ebovice, Provozn\u00ed 5493\/5, 722&nbsp;00.<\/li><\/ul>\n\n\n\n<p>Sta\u010d\u00ed uvies\u0165, \u017ee chcete tovar vr\u00e1ti\u0165, <strong>prip\u00ed\u0161ete alebo nadiktujete \u010d\u00edslo fakt\u00fary <\/strong>a spomeniete, akou formou potrebujete vr\u00e1ti\u0165 platbu. Teda \u010di&nbsp;na \u00fa\u010det, z&nbsp;ktor\u00e9ho ste vykonali po\u010diato\u010dn\u00fa transakciu, alebo na in\u00fd.&nbsp;<\/p>\n\n\n\n<p>D\u00f4vod na vr\u00e1tenie tovaru p\u00edsa\u0165 nemus\u00edte, ale radi sa ho dozvieme, aby sme mohli dan\u00fd tovar z&nbsp;na\u0161ej ponuky pr\u00edpadne vyradi\u0165 alebo zlep\u0161i\u0165 na\u0161e slu\u017eby. Hne\u010f, ako k&nbsp;n\u00e1m e-mail \u010di&nbsp;list doraz\u00ed, treba tovar vr\u00e1ti\u0165. A&nbsp;to <strong>do 14&nbsp;dn\u00ed odo d\u0148a, kedy odst\u00fapenie dostaneme<\/strong>.&nbsp;<\/p>\n\n\n\n<p>V\u00fdrobky bezpe\u010dne zaba\u013ete vr\u00e1tane:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>p\u00f4vodn\u00e9ho obalu,<\/li><li>pr\u00edslu\u0161enstva,<\/li><li>dokladov<\/li><li>a pr\u00edpadn\u00fdch dar\u010dekov, ktor\u00e9 ste od n\u00e1s k&nbsp;n\u00e1kupu dostali.<\/li><\/ul>\n\n\n\n<p>Preto\u017ee n\u00e1m tovar posielate sp\u00e4\u0165 len na z\u00e1klade vlastn\u00e9ho rozhodnutia, ktor\u00e9 neopierate o&nbsp;chybu alebo po\u0161kodenie pri doprave,<strong> plat\u00edte za jeho dopravu<\/strong>. V&nbsp;Manutane zais\u0165ujeme sp\u00e4tn\u00fd zvoz, v\u010faka ktor\u00e9mu nemus\u00edte komunikova\u0165 so \u017eiadnou \u010fal\u0161ou dopravnou slu\u017ebou. Hne\u010f ako odst\u00fapenie od zmluvy dostaneme, kontaktujeme v\u00e1s s&nbsp;term\u00ednom zvozu. Za bal\u00edk do 40&nbsp;kg zaplat\u00edte 150&nbsp;K\u010d bez DPH a&nbsp;nad 40&nbsp;kg potom 400&nbsp;K\u010d bez DPH. Pri z\u00e1sielkach nad 300&nbsp;kg sa na cene dopravy dohodneme individu\u00e1lne.<\/p>\n\n\n\n<p>Nezabudnite ale, \u017ee <strong>tovar, ktor\u00fd ste u\u017e pou\u017eili alebo montovali, vr\u00e1ti\u0165 nem\u00f4\u017eete<\/strong>. Pokia\u013e k&nbsp;n\u00e1m doraz\u00ed tovar, ktor\u00fd bude nekompletn\u00fd, opotrebovan\u00fd, po\u0161koden\u00fd alebo zne\u010disten\u00fd, m\u00e1me n\u00e1rok na n\u00e1hradu \u0161kody, ktor\u00e1 va\u0161\u00edm pou\u017e\u00edvan\u00edm vznikla. V&nbsp;takom pr\u00edpade v\u00e1m po&nbsp;dohode vr\u00e1time za tovar ni\u017e\u0161iu sumu, ne\u017e ste za\u0148 zaplatili.&nbsp;<\/p>\n\n\n\n<p>Do 14&nbsp;dn\u00ed od odst\u00fapenia od zmluvy v\u00e1m potom <strong>po\u0161leme v\u0161etky n\u00e1klady vr\u00e1tane dopravy <\/strong>\u2013<strong> <\/strong>m\u00ednus pr\u00edpadn\u00e9 kompenz\u00e1cie za po\u0161koden\u00fd tovar.<\/p>\n\n\n\n<p>V <span class=\"has-inline-color has-primary-color\"><a href=\"https:\/\/www.manutan.cz\/cs\/mcz\" target=\"_blank\" rel=\"noreferrer noopener\">Manutane<\/a> <\/span>od zmluvy neodst\u00fapite a&nbsp;u\u017e nevr\u00e1tite:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>atypick\u00fd tovar, ktor\u00fd ste si <strong>objednali na mieru <\/strong>a be\u017ene ho nen\u00e1jdete v<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/ke-stazeni\" target=\"_blank\" rel=\"noreferrer noopener\">hlavnom alebo akciovom katal\u00f3gu<\/a><\/span>,<\/li><li>dod\u00e1vky tovaru, ktor\u00e9ho hodnota presahuje 50 tis\u00edc K\u010d,<\/li><li>dod\u00e1vky tovaru alebo slu\u017eby, ktor\u00e9 s\u00fa z\u00e1visl\u00e9 od v\u00fdchyliek finan\u010dn\u00e9ho trhu a&nbsp;ako pred\u00e1vaj\u00faci ich po\u010das lehoty na vr\u00e1tenie neovplyvn\u00edme (napr. pri hlin\u00edku a&nbsp;dreve na v\u00fdrobu dielensk\u00e9ho n\u00e1bytku na mieru),<\/li><li>tovar, ktor\u00fd sme <strong>na va\u0161e prianie upravili<\/strong>,<\/li><li>dod\u00e1vku tovaru, ktor\u00e1 podlieha r\u00fdchlej skaze alebo ste ho po&nbsp;dodan\u00ed nen\u00e1vratne zmie\u0161ali s&nbsp;in\u00fdm tovarom,<\/li><li>tovar, ktor\u00fd ste prevzali <strong>v hygienicky uzavretom obale<\/strong> a&nbsp;otvorili ste ho,<\/li><li>a zvukov\u00e9 alebo obrazov\u00e9 nahr\u00e1vky, pri ktor\u00fdch ste poru\u0161ili p\u00f4vodn\u00fd obal.<\/li><\/ul>\n\n\n\n<p>Ako pred\u00e1vaj\u00faci si tie\u017e vyhradzujeme pr\u00e1vo odst\u00fapi\u0165 od k\u00fapnej zmluvy, ke\u010f nak\u00fapite<strong> tovar so zjavnou tla\u010dovou chybou ceny alebo popisov v\u00fdrobkov<\/strong> v&nbsp;katal\u00f3gu aj v&nbsp;e-shope. Napr\u00edklad, ke\u010f objedn\u00e1te<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/kancelarske-zidle-pod-3000kc#productBeginIndex:0&amp;\" target=\"_blank\" rel=\"noreferrer noopener\">kancel\u00e1rsku stoli\u010dku<\/a><\/span> a&nbsp;miesto 3&nbsp;283 kor\u00fan za \u0148u zaplat\u00edte 32 kor\u00fan a&nbsp;83 halierov.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ako v&nbsp;Manutane prejs\u0165 jednoducho reklam\u00e1ciou<\/h2>\n\n\n\n<p>Pri reklam\u00e1ci\u00e1ch sa riadime z\u00e1konom<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"https:\/\/www.zakonyprolidi.cz\/cs\/1992-634\" target=\"_blank\">\u010d. 634\/1992 Zb.<\/a><\/span> o&nbsp;ochrane spotrebite\u013ea. Oproti z\u00e1konom, ktor\u00e9 n\u00e1m d\u00e1vaj\u00fa na vyrie\u0161enie reklam\u00e1cie 30 dn\u00ed, sa ale sna\u017e\u00edme <strong>cel\u00fd proces skr\u00e1ti\u0165 na 3\u20134 dni<\/strong> od chv\u00edle, kedy u&nbsp;n\u00e1s reklam\u00e1ciu uplatn\u00edte.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u201ePokia\u013e je reklam\u00e1cia opr\u00e1vnen\u00e1 a&nbsp;tovar m\u00e1me na sklade, obratom zasielame tovar nov\u00fd a&nbsp;po\u0161koden\u00fd si vyzdvihneme,\u201c <\/em>vysvet\u013euje Iva Berkov\u00e1 Team Leader ponukov\u00e9ho oddelenia Manutanu.<\/p><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Proces reklam\u00e1cie krok za krokom<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Ke\u010f tovar dostanete do ruky, skontrolujte, \u010di&nbsp;nie je <strong>po\u0161koden\u00fd obal prepravou<\/strong>.&nbsp;<\/li><li>Pokia\u013e vid\u00edte, \u017ee je balenie vo ve\u013emi zlom stave, od dopravcu ho nepreberajte a&nbsp;hne\u010f ho odmietnite, <strong>alebo ho preberte tzv.&nbsp;\u201es v\u00fdhradou\u201c<\/strong>. Sp\u00ed\u0161te s&nbsp;vodi\u010dom protokol, nafo\u0165te obal z\u00e1sielky a&nbsp;po\u0161kodenie spolo\u010dne uve\u010fte do doru\u010dovacieho listu, ktor\u00fd vodi\u010d eviduje pri ka\u017edej z\u00e1sielke.<\/li><li>Bal\u00edk hne\u010f otvorte a&nbsp;skontrolujte, \u010di&nbsp;v&nbsp;\u0148om <strong>m\u00e1te spr\u00e1vne produkty a&nbsp;ni\u010d nech\u00fdba<\/strong>. Tie\u017e <strong>preverte po\u0161kodenie<\/strong>, ktor\u00e9 mohlo vznikn\u00fa\u0165 dopravou.<\/li><li>Pokia\u013e je tovar v&nbsp;z\u00e1sielke po\u0161koden\u00fd, hne\u010f n\u00e1s o&nbsp;tom informujte. Sk\u00f4r, ako tak urob\u00edte, <strong>tovar nafo\u0165te<\/strong>. Z\u00e1bery po\u0161koden\u00e9ho produktu n\u00e1m po\u0161lite e-mailom na<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"mailto:reklamace@manutan.cz\" target=\"_blank\">reklamace@manutan.cz<\/a><\/span>.<\/li><li>Reklam\u00e1ciu uplatn\u00edte <strong>najr\u00fdchlej\u0161ie vo svojom \u00fa\u010dte v&nbsp;e-shope Manutanu<\/strong>, cez reklama\u010dn\u00fd dotazn\u00edk, kde n\u00e1m vypln\u00edte v\u0161etko, \u010do&nbsp;na to potrebujeme. Najsk\u00f4r sa prihl\u00e1ste do svojho \u00fa\u010dtu.&nbsp;<\/li><li>N\u00e1jdite Preh\u013ead objedn\u00e1vok, kde rozkliknete Detaily objedn\u00e1vky pri n\u00e1kupe, v&nbsp;ktorom chcete tovar reklamova\u0165.&nbsp;<\/li><li>V objedn\u00e1vke dajte Vr\u00e1ti\u0165 tovar pri konkr\u00e9tnych po\u0161koden\u00fdch produktoch.&nbsp;<\/li><li>Zvo\u013ete po\u010det kusov na reklam\u00e1ciu a&nbsp;tovar potvr\u010fte.&nbsp;<\/li><li>V ponuke vyberte d\u00f4vod reklam\u00e1cie (napr\u00edklad \u201enezodpovedaj\u00faci tovar\u201c, \u201etovar nefunguje\u201c alebo zvo\u013ete \u201ein\u00fd d\u00f4vod\u201c, pod ktor\u00fd patr\u00ed napr\u00edklad ne\u00fapln\u00fd tovar, chybn\u00fd tovar \u010di&nbsp;produkty po\u0161koden\u00e9 prepravou).<\/li><li>Vyberte <strong>sp\u00f4sob, ktor\u00fdm chcete reklam\u00e1ciu vyrie\u0161i\u0165<\/strong>. Teda \u010di&nbsp;si tovar ponech\u00e1te so z\u013eavou, \u010do&nbsp;pos\u00fadime na reklama\u010dnom oddelen\u00ed, alebo \u010di&nbsp;si ho vyzdvihneme a&nbsp;d\u00e1me v\u00e1m za\u0148 nov\u00fd kus.<\/li><li>Na z\u00e1ver <strong>potvr\u010fte vyplnen\u00e9 inform\u00e1cie a&nbsp;reklam\u00e1ciu odo\u0161lite<\/strong>.<\/li><li>Obratom sa v\u00e1m k&nbsp;reklam\u00e1cii ozveme.<\/li><\/ol>\n\n\n\n<p><strong>TIP:<\/strong> Pokia\u013e si aj tak nie ste postupom reklam\u00e1cie ist\u00ed, dajte n\u00e1m vedie\u0165 a&nbsp;my v\u00e1s <strong>prevedieme cel\u00fdm procesom reklam\u00e1cie aj vr\u00e1tenia tovaru<\/strong>. Sta\u010d\u00ed, ke\u010f sa n\u00e1m ozvete na \u010d\u00edslo<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"tel:800242424\" target=\"_blank\">800&nbsp;24&nbsp;24&nbsp;24<\/a><\/span> alebo nap\u00ed\u0161ete na e-mail<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"mailto:reklamace@manutan.cz\" target=\"_blank\">reklamace@manutan.cz<\/a><\/span>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>\u201eKe\u010f n\u00e1m doraz\u00ed reklam\u00e1cia z&nbsp;dotazn\u00edka, zaevidujeme ju do syst\u00e9mu a&nbsp;za\u010dneme overova\u0165 inform\u00e1cie pod\u013ea fotiek. Napr\u00edklad sa zauj\u00edmame, kde vzniklo po\u0161kodenie produktu a&nbsp;rie\u0161ime detaily u&nbsp;dopravcu aj dod\u00e1vate\u013ea. Na za\u010diatku sa s&nbsp;vami spoj\u00edme telefonicky, aby ste vedeli, \u017ee sa reklam\u00e1cia dala do pohybu, a&nbsp;sme s&nbsp;vami po&nbsp;cel\u00fd \u010das procesu v&nbsp;kontakte. Ke\u010f je reklam\u00e1cia opr\u00e1vnen\u00e1, dohodneme sa na v\u00fdmene tovaru a&nbsp;po\u0161koden\u00fd kus si sami vyzdvihneme,\u201c<\/em> objas\u0148uje Iva Berkov\u00e1 z&nbsp;Manutanu.<\/p><\/blockquote>\n\n\n\n<p>V\u00fdsledok reklam\u00e1cie sa l\u00ed\u0161i pr\u00edpad od pr\u00edpadu. Ke\u010f si objedn\u00e1te tovar, na ktorom sa vinou dopravcu odrie lak, <strong>dohodneme sa na v\u00fdmene alebo na z\u013eave<\/strong>. Pod\u013ea z\u00e1kona o&nbsp;ochrane spotrebite\u013ea pristupujeme vo v\u00fdnimo\u010dn\u00fdch pr\u00edpadoch aj k&nbsp;vr\u00e1teniu pe\u0148az\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kedy reklam\u00e1ciu neuzn\u00e1me<\/h3>\n\n\n\n<p>Pri posudzovan\u00ed <strong>neuzn\u00e1vame reklam\u00e1ciu atypick\u00e9ho tovaru<\/strong>. Teda produkty, ktor\u00e9 v\u00e1m po&nbsp;dohode nech\u00e1me vyrobi\u0165 na z\u00e1kazku alebo uprav\u00edme. V\u017edy si toti\u017e dopredu overujeme v\u0161etky parametre v\u00fdrobku, ktor\u00e9 v\u00e1s nech\u00e1me ods\u00fahlasi\u0165, k\u00fdm ho objedn\u00e1me. Preto sa vopred nebojte oslovi\u0165 na\u0161ich produktov\u00fdch \u0161pecialistov, ktor\u00ed k&nbsp;v\u00e1m dorazia, v\u0161etko premeraj\u00fa a&nbsp;prekonzultuj\u00fa. Vyhnete sa tak objedn\u00e1vkam, kde by ste \u010doko\u013evek prehliadli.<\/p>\n\n\n\n<p><strong>TIP: <\/strong>Pokia\u013e k&nbsp;n\u00e1m doraz\u00ed neopr\u00e1vnen\u00e1 reklam\u00e1cia tovaru, ktor\u00fd je preuk\u00e1zate\u013ene po\u0161koden\u00fd alebo rozbit\u00fd va\u0161ou vinou, ste pod\u013ea z\u00e1kona povinn\u00ed uhradi\u0165 dopravu tovaru aj n\u00e1klady, ktor\u00e9 n\u00e1m vznikn\u00fa napr\u00edklad pri spracovan\u00ed posudku. <strong>Pora\u010fte sa preto dopredu s&nbsp;reklama\u010dn\u00fdm oddelen\u00edm<\/strong>, v&nbsp;ktor\u00fdch pr\u00edpadoch n\u00e1rok na reklam\u00e1ciu m\u00e1te a&nbsp;kedy nie. Ide\u00e1lne na \u010d\u00edsle <span class=\"has-inline-color has-primary-color\"><a href=\"tel:800242424\" target=\"_blank\" rel=\"noreferrer noopener\">800&nbsp;24&nbsp;24&nbsp;24<\/a> <\/span>alebo nap\u00ed\u0161te na e-mail<span class=\"has-inline-color has-primary-color\"> <a href=\"mailto:reklamace@manutan.cz\" target=\"_blank\" rel=\"noreferrer noopener\">reklamace@manutan.cz<\/a><\/span>, nech neplat\u00edte ni\u010d zbyto\u010dne.<\/p>\n\n\n\n<p>Prejdite si \u010fal\u0161ie inform\u00e1cie o&nbsp;na\u0161ich slu\u017eb\u00e1ch:<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-3 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/01\/zidle_na_zkousku.png\" alt=\"zidle_na_zkousku\" data-id=\"1369\" data-full-url=\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/01\/zidle_na_zkousku.png\" data-link=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/zidle_na_zkousku-2\/\" class=\"wp-image-1369\"\/><figcaption class=\"blocks-gallery-item__caption\">Objednajte si<span class=\"has-inline-color has-primary-color\"> <a href=\"https:\/\/www.manutan.cz\/cs\/mcz\/zidle-na-zkousku\" target=\"_blank\" rel=\"noreferrer noopener\">stoli\u010dku do kancel\u00e1rie na sk\u00fa\u0161ku<\/a><\/span>, nech viete, \u010di&nbsp;v\u00e1m bude vyhovova\u0165. Testovanie aj doprava stoli\u010dky s\u00fa zadarmo.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/01\/3d_na_miru.png\" alt=\"3d_na_miru\" data-id=\"1368\" data-full-url=\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/01\/3d_na_miru.png\" data-link=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/3d_na_miru-2\/\" class=\"wp-image-1368\"\/><figcaption class=\"blocks-gallery-item__caption\">Prezrite si v<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"https:\/\/www.manutan.cz\/cs\/mcz\/projekty-a-navrhy\" target=\"_blank\">3D vizualiz\u00e1cii<\/a><\/span> kancel\u00e1rie e\u0161te sk\u00f4r, ako vznikn\u00fa. Najnesk\u00f4r do 3&nbsp;dn\u00ed od objedn\u00e1vky v\u00e1m n\u00e1vrh po\u0161leme a&nbsp;osobne okomentujeme.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/07\/montaz-vynaska-headbanner.jpg\" alt=\"montaz-vynaska-headbanner\" data-id=\"1367\" data-full-url=\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/07\/montaz-vynaska-headbanner.jpg\" data-link=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/montaz-vynaska-headbanner\/\" class=\"wp-image-1367\"\/><figcaption class=\"blocks-gallery-item__caption\">Nechajte n\u00e1m pozn\u00e1mku k&nbsp;objedn\u00e1vke,<span class=\"has-inline-color has-primary-color\"> <a rel=\"noreferrer noopener\" href=\"https:\/\/www.manutan.cz\/cs\/mcz\/montaz-a-vynaska\" target=\"_blank\">\u017ee chcete tovar zmontova\u0165<\/a><\/span>. Dohodneme sa na term\u00edne a&nbsp;doraz\u00edme k&nbsp;v\u00e1m v\u0161etko uvies\u0165 do prev\u00e1dzky.<\/figcaption><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p><span class=\"has-inline-color has-primary-color\"><a href=\"https:\/\/www.manutan.cz\/magazin\/od-prvniho-telefonatu-az-po-zidli-dorucenou-do-vasi-kancelare-jak-funguji-objednavky-v-manutanu\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pre\u010d\u00edtajte si tie\u017e, ako v&nbsp;Manutane prebieha proces objedn\u00e1vky krok za krokom. &gt;&gt;<\/a> <\/span><\/p>\n\n\n\n<p><br>Pokia\u013e si neviete rady s&nbsp;reklam\u00e1ciou, dajte n\u00e1m vedie\u0165 a&nbsp;my v\u00e1m v\u0161etko zodpovieme a&nbsp;<strong>prevedieme v\u00e1s cel\u00fdm procesom reklam\u00e1cie aj vr\u00e1tenia tovaru.<\/strong> Sta\u010d\u00ed, ke\u010f sa n\u00e1m ozvete na \u010d\u00edslo <span class=\"has-inline-color has-primary-color\"><a href=\"tel:800242424\" target=\"_blank\" rel=\"noreferrer noopener\">800&nbsp;24&nbsp;24&nbsp;24<\/a> <\/span>alebo nap\u00ed\u0161ete na e-mail<span class=\"has-inline-color has-primary-color\"> <a href=\"mailto:reklamace@manutan.cz\" target=\"_blank\" rel=\"noreferrer noopener\">reklamace@manutan.cz<\/a><\/span>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ke\u010f sa votrie chybi\u010dka a&nbsp;tovar doraz\u00ed v&nbsp;nespr\u00e1vnom mno\u017estve alebo po\u0161koden\u00fd, zariadime, aby proces jeho vr\u00e1tenia alebo reklam\u00e1cie bol \u010do&nbsp;najr\u00fdchlej\u0161\u00ed a&nbsp;jednoduch\u00fd. Aby sme v\u00e1m urobili v&nbsp;celom procese jasno, sp\u00edsali sme v\u0161etko, \u010do&nbsp;by v\u00e1s mohlo zauj\u00edma\u0165. \u010c\u00edtajte, v&nbsp;ak\u00fdch pr\u00edpadoch reklam\u00e1ciu neuzn\u00e1me alebo ko\u013eko dn\u00ed v&nbsp;priemere trv\u00e1.<\/p>\n","protected":false},"author":2,"featured_media":1421,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"Ako prebieha reklam\u00e1cia v Manutane: r\u00fdchlo a bez vyt\u00e1\u010dania - Manutan","description":"Ke\u010f sa votrie chybi\u010dka a tovar doraz\u00ed v nespr\u00e1vnom mno\u017estve alebo po\u0161koden\u00fd, zariadime, aby proces jeho vr\u00e1tenia alebo reklam\u00e1cie bol \u010do najr\u00fdchlej\u0161\u00ed a jednoduc"},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[393],"tags":[418],"class_list":["post-1423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tipy-a-navody","tag-zo-zakulisia-manutanu"],"jetpack_featured_media_url":"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/09\/reklamace-Manutan-01.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1423"}],"version-history":[{"count":3,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1423\/revisions"}],"predecessor-version":[{"id":4121,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1423\/revisions\/4121"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/media\/1421"}],"wp:attachment":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}