Pre\u010d\u00edtajte si, ako prebieha reklam\u00e1cia v Manutane. >><\/a> <\/span><\/p>\n\n\n\n Manutan je dod\u00e1vate\u013e<\/strong> a nie v\u00fdrobca. Tak\u017ee v\u00e4\u010d\u0161inu na\u0161ich produktov (okrem priv\u00e1tnej zna\u010dky Manutan<\/a><\/span>) n\u00e1m posielaj\u00fa partneri z cel\u00e9ho sveta. Po prijat\u00ed objedn\u00e1vky tovar najsk\u00f4r dopytujeme u v\u00fdrobcu a hne\u010f ako n\u00e1m potvrd\u00ed term\u00edn dodania, ihne\u010f ho z\u00e1kazn\u00edkovi ozn\u00e1mime. Vplyvom pand\u00e9mie sa ale bohu\u017eia\u013e za\u010dal tovar zasek\u00e1va\u0165 na ceste<\/strong>, \u010do neovplyvn\u00ed ani v\u00fdrobca, ani my v Ostrave. V poslednom \u010dase napr\u00edklad nie s\u00fa miesta na kontajnery v Afrike pri lodnej doprave. <\/p>\n\n\n\n Keby sme uchov\u00e1vali v\u0161etok tovar na sklade, kompletizovali a preba\u013eovali, nebolo by to ani r\u00fdchlej\u0161ie, ani lacnej\u0161ie. Preto tovar k z\u00e1kazn\u00edkom chod\u00ed niekedy na viackr\u00e1t<\/strong>. Ide toti\u017e rovno od dod\u00e1vate\u013ea a nie je v na\u0161ich sil\u00e1ch zaisti\u0165, aby to poslali v\u0161etci s\u00fa\u010dasne. Sna\u017e\u00edme sa ale o to, aby to v\u0161etci poslali \u010do najsk\u00f4r.<\/p>\n\n\n\n To je ve\u013emi individu\u00e1lne. \u0160tandardn\u00e9 ponuky s katal\u00f3gov\u00fdm tovarom dod\u00e1vame do 24 hod\u00edn. Pokia\u013e m\u00e1 ale z\u00e1kazn\u00edk z\u00e1ujem o atypick\u00e9 rozmery, farby alebo spolu s vybaven\u00edm dopytuje aj slu\u017eby, m\u00f4\u017ee spracovanie ponuky trva\u0165 aj t\u00fd\u017ede\u0148 a\u017e dva. Z\u00e1vis\u00ed to od kapac\u00edt na\u0161ich dod\u00e1vate\u013eov.<\/p>\n\n\n\n V dne\u0161nej dobe bohu\u017eia\u013e ve\u013ea v\u00fdrobcov n\u00e1hradn\u00e9 diely neposkytuje. \u0160etr\u00ed si ich pre svoje reklam\u00e1cie. Manutan poskytuje n\u00e1hradn\u00e9 diely len na tovar zak\u00fapen\u00fd u n\u00e1s<\/strong>. V opa\u010dnom pr\u00edpade nem\u00f4\u017eeme zaru\u010di\u0165, \u017ee by diely k tovaru pasovali.<\/p>\n\n\n\n Ob\u010das sa nahromadia ot\u00e1zky nadviazan\u00e9 na aktu\u00e1lnu politick\u00fa situ\u00e1ciu alebo in\u00fa spolo\u010densk\u00fa udalos\u0165<\/strong> \u2013 ke\u010f napr\u00edklad hrozilo, \u017ee Rusko za\u00fato\u010d\u00ed jadrovou zbra\u0148ou, za\u010dali chodi\u0165 ot\u00e1zky, \u010di pred\u00e1vame protiat\u00f3mov\u00e9 masky. Pri covide bola obrovsk\u00e1 vlna dopytov po respir\u00e1toroch a ochrann\u00fdch pom\u00f4ckach. V\u0161eobecne ale v poslednej dobe pozorujem po\u010detn\u00e9 ot\u00e1zky na vybavenie pre kolegov nadmern\u00fdch ve\u013ekost\u00ed<\/strong>. Napr\u00edklad stoli\u010dky, ktor\u00e9 unes\u00fa viac ako 140 k\u00edl, oble\u010denie vo ve\u013ekosti XXXL a podobne.<\/p>\n\n\n\n \u010c\u00edtajte, ako vybra\u0165 kancel\u00e1rsku stoli\u010dku, ktor\u00e1 unesie vy\u0161e 100 kg a bude dlho sl\u00fa\u017ei\u0165 >><\/a> <\/span><\/p>\n\n\n\n V Manutane sme v \u00fazkom kontakte so v\u0161etk\u00fdmi oddeleniami<\/strong>. Rovnako ako reklam\u00e1cie posielame na reklama\u010dn\u00e9 oddelenie, aj tieto inform\u00e1cie odovzd\u00e1vame kolegom na n\u00e1kupn\u00e9 oddelenie. Pokia\u013e us\u00fadia, \u017ee dopytovan\u00fd tovar m\u00e1 potenci\u00e1l, h\u013eadaj\u00fa dod\u00e1vate\u013eov, ktor\u00ed by n\u00e1m tovar poskytli.<\/p>\n\n\n\n Viem, ako dok\u00e1\u017eu by\u0165 online n\u00e1kupy o\u0161emetn\u00e9. A niektor\u00e9 veci je jednoducho potrebn\u00e9 vidie\u0165 na\u017eivo. Aj ke\u010f sa sna\u017e\u00edme poradi\u0165 v\u00e1m za ka\u017edej situ\u00e1cie, po telef\u00f3ne neodhadnem, \u010di v\u00e1s top\u00e1nky nebud\u00fa tla\u010di\u0165 alebo ktor\u00e1 stoli\u010dka bude pohodlnej\u0161ia. Vyu\u017eite preto mo\u017enos\u0165 bezplatn\u00e9ho vr\u00e1tenia<\/strong> \u2013 objednajte si v pokoji viac produktov, doma ich vysk\u00fa\u0161ajte a nechajte si ten, ktor\u00fd v\u00e1m vyhovuje najviac. Za produkty z na\u0161ej ponuky si ale stoj\u00edme a na v\u00e4\u010d\u0161inu z nich dostanete 10-ro\u010dn\u00fa z\u00e1ruku. <\/p>\n\n\n\n Vyu\u017eite na\u0161e slu\u017eby:<\/p>\n\n\n\n Na \u010do sa z\u00e1kazn\u00edci p\u00fdtaj\u00fa, ako funguje komunik\u00e1cia medzi oddeleniami a s \u010d\u00edm v\u0161etk\u00fdm v\u00e1m v Manutane m\u00f4\u017eeme pom\u00f4c\u0165? Na to sme sa op\u00fdtali Lenky Nov\u00e1kovej, referentky ponukov\u00e9ho oddelenia, ktor\u00e1 ka\u017ed\u00fd de\u0148 na na\u0161om online chate odpoved\u00e1 na ot\u00e1zky na\u0161ich z\u00e1kazn\u00edkov.<\/p>\n","protected":false},"author":2,"featured_media":1790,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"[Rozhovor] Zo z\u00e1kulisia ponukov\u00e9ho oddelenia \u2022 Manutan","description":"Na \u010do sa z\u00e1kazn\u00edci p\u00fdtaj\u00fa, ako funguje komunik\u00e1cia medzi oddeleniami a s \u010d\u00edm v\u0161etk\u00fdm v\u00e1m v Manutane m\u00f4\u017eeme pom\u00f4c\u0165? Op\u00fdtali sme sa Lenky z ponukov\u00e9ho oddelenia."},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[393],"tags":[404,412,418],"class_list":["post-1791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tipy-a-navody","tag-doplnkove-sluzby","tag-rozhovor","tag-zo-zakulisia-manutanu"],"jetpack_featured_media_url":"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2022\/06\/student-g5e06a5c24_1920.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1791"}],"version-history":[{"count":7,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1791\/revisions"}],"predecessor-version":[{"id":4076,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/1791\/revisions\/4076"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/media\/1790"}],"wp:attachment":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Pre\u010do sa objedn\u00e1vky niekedy z\u00e1kazn\u00edkom oneskoruj\u00fa?<\/h3>\n\n\n\n
Ako je to s dopravou objedn\u00e1vky, v ktorej je tovar od viacer\u00fdch dod\u00e1vate\u013eov?<\/h3>\n\n\n\n
Ke\u010f chce niekto vytvori\u0165 ponuku na mieru, ako dlho to trv\u00e1?<\/h3>\n\n\n\n
Dod\u00e1va Manutan aj n\u00e1hradn\u00e9 diely?<\/h3>\n\n\n\n
Ak\u00fd tovar z\u00e1kazn\u00edci \u010dasto dopytuj\u00fa?<\/h3>\n\n\n\n
Ke\u010f sa hromadia dopyty na jeden typ tovaru, ktor\u00fd zatia\u013e nem\u00e1te v ponuke, \u010do s t\u00fdm rob\u00edte \u010falej?<\/h3>\n\n\n\n
M\u00e1te nejak\u00fa v\u0161eobecn\u00fa radu pre z\u00e1kazn\u00edkov Manutanu?<\/h3>\n\n\n\n
![\"Stoli\u010dka](\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/11\/Zidle-na-zkousku.jpg\")
![\"3D](\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2021\/11\/3D-vizualizace.jpg\")
![\"Vynesenie](\"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2022\/02\/Vynos-a-montaz.jpg\")