{"id":2326,"date":"2023-02-19T21:58:31","date_gmt":"2023-02-19T20:58:31","guid":{"rendered":"https:\/\/www.manutan.sk\/magazin\/?p=2326"},"modified":"2023-02-19T21:58:32","modified_gmt":"2023-02-19T20:58:32","slug":"znacka-manutan-produkty-s-nekompromisnym-procesom-kvality","status":"publish","type":"post","link":"https:\/\/www.manutan.sk\/magazin\/?p=2326","title":{"rendered":"Zna\u010dka Manutan, produkty s nekompromisn\u00fdm procesom kvality"},"content":{"rendered":"\n
\"xPRI2110003PIC1-min-1536x1026\"<\/figure>\n\n\n\n

Aby sa zaru\u010dila vysok\u00e1 \u00farove\u0148 kvality zna\u010dky Manutan, v\u0161etky produkty podliehaj\u00fa pr\u00edsnemu procesu. T\u00e1to \u00farove\u0148 n\u00e1ro\u010dnosti n\u00e1m umo\u017e\u0148uje pon\u00faka\u0165 politiku, ktor\u00e1 je na trhu jedine\u010dn\u00e1: 10-ro\u010dn\u00fa z\u00e1ruku na v\u0161etky produkty a 3-ro\u010dn\u00fa z\u00e1ruku na spotrebn\u00fd materi\u00e1l. Thibault Brauge, mana\u017e\u00e9r pre zabezpe\u010denie kvality dod\u00e1vate\u013eov v skupine Manutan, vysvet\u013euje, ako je kvalita neoddelite\u013enou s\u00fa\u010das\u0165ou procesu referencovania zna\u010dky Manutan.<\/p>\n\n\n\n

Mohli by ste n\u00e1m poveda\u0165 nie\u010do o svojej minulosti?<\/h2>\n\n\n\n

Thibault Brauge:<\/strong> M\u00e1m viac ako 20 rokov sk\u00fasenost\u00ed v oblasti kvality produktov<\/strong>. E\u0161te pred n\u00e1stupom do skupiny Manutan som pracoval vo ve\u013ekom maloobchodnom sektore Business-to-Customer<\/em> a pre medzin\u00e1rodn\u00e9 n\u00e1kupn\u00e9 centr\u00e1ly. Ve\u013ea \u010dasu som str\u00e1vil najm\u00e4 v \u010c\u00edne, kde som mal na starosti kvalitu tam vyr\u00e1ban\u00fdch produktov. Bola to ve\u013ek\u00e1 v\u00fdzva!<\/p>\n\n\n\n

M\u00e1m osved\u010den\u00e9 met\u00f3dy<\/strong>, absolvoval som \u0161kolenia<\/strong> a v spolupr\u00e1ci s medzin\u00e1rodnou sie\u0165ou poskytovate\u013eov slu\u017eieb<\/strong> teraz vyu\u017e\u00edvam svoje schopnosti v prospech z\u00e1kazn\u00edkov skupiny Manutan. Ako mana\u017e\u00e9r pre zabezpe\u010denie kvality dod\u00e1vate\u013eov som zodpovedn\u00fd za kvalitu v\u0161etk\u00fdch produktov zna\u010dky Manutan, od kancel\u00e1rie a\u017e po sklad, vr\u00e1tane priemyseln\u00fdch potrieb a n\u00e1radia, balenia, bezpe\u010dnosti, hygieny, vonkaj\u0161\u00edch priestorov a takisto stravovania.<\/p>\n\n\n\n

Ako sa kontroluje kvalita produktov zna\u010dky Manutan?<\/h2>\n\n\n\n

T.B.: <\/strong>So svojou zna\u010dkou distrib\u00fatora m\u00e1 Manutan rovnak\u00fa zodpovednos\u0165 ako v\u00fdrobca<\/strong>. S cie\u013eom zabezpe\u010di\u0165 dobr\u00fa \u00farove\u0148 kvality zasahujem po\u010das cel\u00e9ho \u017eivotn\u00e9ho cyklu produktov:<\/p>\n\n\n\n

  • v prvotnej f\u00e1ze analyzovan\u00edm produktov e\u0161te pred ich zalistovan\u00edm,<\/li>
  • v \u010fal\u0161ej etape vyu\u017e\u00edvan\u00edm \u00fadajov o popredajnom servise (miera por\u00fach, celkov\u00e1 spokojnos\u0165 at\u010f.).<\/li><\/ul>\n\n\n\n

    Ak chcete by\u0165 s\u00fa\u010das\u0165ou skuto\u010dn\u00e9ho procesu neust\u00e1leho zlep\u0161ovania<\/strong>, prvotn\u00e1 f\u00e1za je nevyhnutn\u00e1. Po identifik\u00e1cii a zmapovan\u00ed dod\u00e1vate\u013ea a produktu, ktor\u00fd sa m\u00e1 referencova\u0165:<\/p>\n\n\n\n

    • ur\u010di\u0165 cie\u013eov\u00fd produkt, t. j. produkt, ktor\u00fd n\u00e1m sl\u00fa\u017ei ako krit\u00e9rium kvality,<\/li>
    • zhroma\u017edi\u0165 vzorku v\u00fdrobku a dokument\u00e1ciu (regula\u010dn\u00e1 dokument\u00e1cia, n\u00e1vod na pou\u017eitie, certifik\u00e1ty a \u0161t\u00edtky at\u010f.),<\/li>
    • analyzova\u0165 tento produkt prostredn\u00edctvom intern\u00fdch a extern\u00fdch testov a bal\u00edka dokument\u00e1cie.<\/li><\/ul>\n\n\n\n

      Po definovan\u00ed t\u00fdchto prvkov vyhotov\u00edm kompletn\u00fa spr\u00e1vu o hodnotenom v\u00fdrobku. T\u00e1to spr\u00e1va sa potom predlo\u017e\u00ed komisii pozost\u00e1vaj\u00facej z oddelenia n\u00e1kupu<\/strong>, produktov\u00fdch mana\u017e\u00e9rov, ved\u00faceho zna\u010dky Manutan a m\u0148a. Spolo\u010dne rozhodneme, \u010di je v\u00fdrobok vhodn\u00fd pre zna\u010dku Manutan a \u010di ho m\u00f4\u017eeme nakoniec zalistova\u0165<\/strong>.<\/p>\n\n\n\n

      Stru\u010dne povedan\u00e9, moja pr\u00e1ca je rozdelen\u00e1 do nieko\u013ek\u00fdch \u00faloh, od riadenia testov<\/strong> a\u017e po mana\u017ement <\/strong>produktov (od vstupu do na\u0161ich priestorov a\u017e po v\u00fdstup) s cie\u013eom zabezpe\u010di\u0165 spr\u00e1vne riadenie re\u0165azca kvality<\/strong>.<\/p>\n\n\n\n

      Ako vyzer\u00e1 intern\u00e9 testovanie produktov?<\/h2>\n\n\n\n

      T.B.: <\/strong>Intern\u00e9 testovanie produktov<\/strong> vykon\u00e1vam ja. Postupujem individu\u00e1lne v z\u00e1vislosti od produktu a jeho vlastnost\u00ed. To znamen\u00e1, \u017ee pri ka\u017edej referencii si vymysl\u00edm nov\u00e9 testy a porovn\u00e1m svoju vzorku s predt\u00fdm vybran\u00fdm cie\u013eov\u00fdm produktom<\/strong>.<\/p>\n\n\n\n

      Tento krok umo\u017e\u0148uje overi\u0165 z\u00e1kladn\u00e9 krit\u00e9ri\u00e1:<\/p>\n\n\n\n

      • \u010cistota<\/strong>: je v\u00fdrobok \u010dist\u00fd? S\u00fa povrchov\u00e9 \u00fapravy kvalitne vyhotoven\u00e9? S\u00fa na plastov\u00fdch dieloch nejak\u00e9 stopy po forme? Je obal dobre vyhotoven\u00fd?<\/li>
      • Mont\u00e1\u017e<\/strong>: d\u00e1 sa produkt \u013eahko zmontova\u0165? Je kone\u010dn\u00fd v\u00fdsledok uspokojiv\u00fd z h\u013eadiska estetiky a funk\u010dnosti?<\/li>
      • Robustnos\u0165<\/strong>: vydr\u017e\u00ed m\u00f4j v\u00fdrobok ve\u013ek\u00e9 za\u0165a\u017eenie? Otrasy?<\/li>
      • Bezpe\u010dnos\u0165<\/strong>: s\u00fa zdravie a bezpe\u010dnos\u0165 pou\u017e\u00edvate\u013ea zaisten\u00e9 po\u010das cel\u00e9ho \u017eivotn\u00e9ho cyklu v\u00fdrobku?<\/li><\/ul>\n\n\n\n

        K\u013e\u00fa\u010dom je v\u017ei\u0165 sa do postavenia pou\u017e\u00edvate\u013ea<\/strong>. Pomocou mojich n\u00e1strojov sa sna\u017e\u00edm simulova\u0165 v\u0161etky typy pou\u017eitia a overujem zlo\u017eenie v\u00fdrobku do najmen\u0161\u00edch detailov. Napr\u00edklad v kancel\u00e1rii m\u00f4\u017eem pomocou z\u00e1va\u017eia a kladivka simulova\u0165 in\u0161tal\u00e1ciu \u0165a\u017ek\u00fdch produktov a dokonca aj nieko\u013eko n\u00e1razov, ku ktor\u00fdm m\u00f4\u017ee r\u00fdchlo d\u00f4js\u0165 v ka\u017edodennom \u017eivote.<\/p>\n\n\n\n

        Ned\u00e1vno som kv\u00f4li jedn\u00fdm prenosn\u00fdm schod\u00edkom dokonca rozrezal v\u00fdrobok na polovicu, aby som skontroloval vn\u00fatorn\u00e9 materi\u00e1ly podlo\u017eiek a pochopil, ako s\u00fa no\u017ei\u010dky pripevnen\u00e9! Pri takom v\u00fdrobku je nevyhnutn\u00e9 zaru\u010di\u0165 rovnov\u00e1hu a pevnos\u0165.<\/p>\n\n\n\n

        Navy\u0161e v\u0161etky produkty zna\u010dky Manutan vr\u00e1tane n\u00e1radia maj\u00fa certifik\u00e1ciu FEVAD<\/strong>, dvojit\u00fa certifik\u00e1ciu HQE (Vysok\u00e1 environment\u00e1lna kvalita),<\/strong> ISO 9001 <\/strong>a Ecovadis<\/strong>.<\/p>\n\n\n\n

        V ktor\u00fdch pr\u00edpadoch vyu\u017e\u00edvate extern\u00e9 laborat\u00f3ri\u00e1?<\/h2>\n\n\n\n

        T.B.: <\/strong>Ke\u010f c\u00edtim potrebu vykona\u0165 dodato\u010dn\u00e9 testy<\/strong> alebo ke\u010f mi ch\u00fdbaj\u00fa technick\u00e9 prostriedky na hodnotenie v\u00fdrobku<\/strong>, obr\u00e1tim sa na svoju sie\u0165 poskytovate\u013eov slu\u017eieb. V z\u00e1vislosti od charakteru po\u017eadovanej sk\u00fa\u0161ky(mechanick\u00e1, elektrick\u00e1 at\u010f.) oslov\u00edm konkr\u00e9tne laborat\u00f3rium, aby mi navrhlo sk\u00fa\u0161obn\u00e9 protokoly a zrealizovalo vybran\u00fd protokol.<\/p>\n\n\n\n

        Najnov\u0161\u00ed pr\u00edklad sa t\u00fdka elektrick\u00e9ho p\u00edsacieho stola. Na\u0161\u00edm probl\u00e9mom bolo zabezpe\u010di\u0165, aby elektrick\u00fd syst\u00e9m fungoval 10 rokov, tak ako zaru\u010duje na\u0161a z\u00e1ruka. Po vykonan\u00ed z\u00e1kladn\u00fdch intern\u00fdch testov som poveril poskytovate\u013ea slu\u017eieb, aby otestoval \u017eivotnos\u0165 v\u00fdrobku v re\u00e1lnych podmienkach. Preto sme v\u00fdrobok umiestnili do su\u0161iarne pri teplote 45 \u00b0C s ur\u010ditou \u00farov\u0148ou vlhkosti. Potom sme simulovali 10 rokov pou\u017e\u00edvania v koncentrovan\u00fdch cykloch <\/strong>s pribli\u017ene 60 kg z\u00e1\u0165a\u017eou na stole!<\/p>\n\n\n\n

        Pr\u00e1ve v\u010faka tomuto nekompromisn\u00e9mu procesu kvality<\/strong>, ktor\u00fd kombinuje pr\u00edsny v\u00fdber na\u0161ich dod\u00e1vate\u013eov a kompletn\u00fa anal\u00fdzu referenci\u00ed, m\u00f4\u017eeme poskytn\u00fa\u0165 10-ro\u010dn\u00fa z\u00e1ruku na produkty zna\u010dky Manutan.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

        Od roku 2016 zna\u010dka Manutan vybavuje podniky a spolo\u010dnosti produktmi ka\u017edodennej potreby. Ke\u010f\u017ee ide o materi\u00e1ly, zdroje a zariadenia, ktor\u00e9 bud\u00fa zamestnanci denne pou\u017e\u00edva\u0165 pri svojej \u010dinnosti, kvalita je z\u00e1kladn\u00fdm krit\u00e9riom. Spo\u013eahliv\u00fd a efekt\u00edvny v\u00fdrobok toti\u017e priamo prispieva k zdraviu, bezpe\u010dnosti a pohodliu koncov\u00fdch pou\u017e\u00edvate\u013eov.<\/p>\n","protected":false},"author":2,"featured_media":2327,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"Zna\u010dka Manutan, produkty s nekompromisn\u00fdm procesom kvality - Manutan","description":"Od roku 2016 zna\u010dka Manutan vybavuje podniky a spolo\u010dnosti produktmi ka\u017edodennej potreby. Ke\u010f\u017ee ide o materi\u00e1ly, zdroje a zariadenia, ktor\u00e9 bud\u00fa zamestnanci den"},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nezarazene"],"jetpack_featured_media_url":"https:\/\/www.manutan.sk\/magazin\/wp-content\/uploads\/2023\/02\/xPRI2110003PIC1-min-1536x1026-1.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/2326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2326"}],"version-history":[{"count":2,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/2326\/revisions"}],"predecessor-version":[{"id":2329,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/posts\/2326\/revisions\/2329"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=\/wp\/v2\/media\/2327"}],"wp:attachment":[{"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manutan.sk\/magazin\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}